Shipping policy
Shipping
We ship with tracking and tracing and within Germany even climate-neutral. You can find more information about the sustainability aspects of our shipping service provider in our overview of sustainability at Aninsu. he goods are delivered to Germany, Austria and all other EU countries as well as Switzerland.
Shipping costs
The shipping costs include charges for packaging and delivery. These costs and the VAT depend on your delivery address. Estimates may be displayed in the shopping cart and updated when you enter the delivery address. The final costs will be displayed in the totals overview when you check out.
We calculate the shipping costs as follows:
| Countries | Shipping costs * |
| Germany |
5.00 € |
| Austria |
9.00 € |
| Switzerland |
14.00 € |
| France**, Italy, Poland, Belgium, Luxembourg, Netherlands |
11.00 € |
| Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain | 17.00 € |
* Including statutory VAT. Possible customs duties or local taxes must be borne by the recipient.
** No delivery to French overseas territories.
Delivery times:
The time it takes for your package to leave our warehouse depends on many factors and we do our best to make sure you don't have to wait long. Once we receive your order, it usually takes 1-3 days for it to be processed.
Once your package is ready to be shipped, you will receive a shipping confirmation conveniently via email with your tracking code. (Please note that shipping companies sometimes take up to 48 hours to update the shipment details). From this point, you can usually expect the following delivery times:
| Countries | Processing | Delivery time |
| Germany |
1 - 3 working days | 2 - 4 working days |
| Austria |
1 - 3 working days | 2 - 8 working days |
| Switzerland |
1 - 3 working days | 4 - 8 working days *** |
| Italy, Poland, France, Belgium | 1 - 3 working days | 3 - 8 working days |
| All other EU countries | 1 - 3 working days | 4 - 8 working days *** |
*** The time depends on local forwarders and the processing time in customs.
Additional Information
The delivery times shown are approximate and are based on the time of dispatch of your package. Aninsu is not responsible for delays caused by customs clearance or late payments.
For all orders shipped outside the EU, the customer is responsible for all import duties and taxes levied by customs, as well as all shipping-related fees.
Unless a different period is specified in the respective offer, the goods will be delivered after the contract has been concluded (in the case of agreed advance payment, after the time of your payment instruction). Please note that no delivery will be made on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.
If you have not heard from us within 10 days of placing your order, please contact us.
Accepted payment methods
An overview of the payment methods we accept in your country can be found below and at the bottom of this page.
If you pay by credit card, your credit card account will be debited upon conclusion of the contract.
If you have any questions, please contact us.
